Return Policy

Thank you for shopping at Lilicloth.

If you are not completely satisfied with your purchase, it is easy to refund. Simply follow the instructions and submit a return request on your order page and we will try our best to meet your request.If anything is unclear, please contact our Customer Care team for return instructions and the return address.

Return Policy

-All Purchases (except for Final sale items, Free gifts, Swimwear &Underwear, bags, and accessories) can be returned within 15 days from the delivery date.

-Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.

-The Buyer is responsible for the return shipping cost.

Purchase Not Eligible for Return

-Final sale item(s), Free gift(s) is not eligible for return.

-Swimwear, underwear, panties, bags and accessories cannot be returned or exchanged.

-You must email us a picture showing the problem/defect after submitting the return request online.

Note: Items that do not meet these criteria will not be considered for return.

How to Make Your Return:

Step1: Click the "Tracking Order" feature at the bottom menu of our home page,then enter your Email Address and Order Number accordingly.

Step2: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.

Step3: Input return shipping details ( tracking No.& delivery company ) on order page after returning the package to insure speedy process.
(Log in our website and click "You - Order list - After sales history - View Detail - Return " to input the return shipping details).
Once we receive your return, please allow 3 to 7 business days to process your returns. We'll email you once we have processed your refund.

Kind reminder
- Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

-Return packages should be authorized. Any return request not authorized by the customer service will not be honored.

Fast Refund
Send the returned purchase in its original packaging with product tag back to our return center. We will issue a refund to your original payment method within a week.

Exchange policy
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Please submit a help ticket from Contact Us if you decide to cancel the order.

Contact us

If you have further questions / issues, please don’t hesitate to contact us or chat with us online.